Refund policy


Return & Refund Policy for Elegance Rentals

Thank you for choosing our dress rental service. We want to ensure that your experience with us is seamless and satisfying. Please review our return and refund policies below to understand the terms of your rental:

1. General Rental Terms

  • Rental Period: The rental period for each dress is specified at the time of the reservation. Late returns may incur an additional charge.
  • Dress Condition: All dresses are checked for quality, cleaned, and prepared before being sent to you. We ask that you return the dress in the same condition as when it was received. Please refrain from altering, cleaning, or damaging the dress in any way.

2. Ribbon Tag Policy

  • Ribbon Tag Integrity: Each dress comes with a ribbon tag to ensure it remains unworn and unused. The tag is applied to the garment before it is sent out and must remain intact during your rental period.
    • No Refund if Ribbon is Removed: If the ribbon tag is removed or tampered with, the dress will no longer be eligible for a refund or exchange, as it will be considered used.
    • Inspect the Ribbon Tag: We recommend inspecting the ribbon tag upon receiving the dress. If the ribbon is already removed or damaged, please notify us immediately so we can arrange a replacement dress.

3. Returns & Refunds

  • Return Window: You must return the dress within the rental period as agreed upon at the time of booking. The rental period begins the day the dress is delivered and ends when it is returned.
    • Late Returns: Late returns are subject to an additional daily late fee.
  • Refund Eligibility:
    • No Refunds if Ribbon is Removed: As stated, if the ribbon is removed, we cannot accept a return or issue a refund.
    • Refunds for Damaged or Faulty Dresses: If the dress arrives damaged, faulty, or is not as described, we will offer a full refund or exchange. Please report any issues within 24 hours of receiving the dress.
    • Unworn and Unused Dresses: If the dress is returned unworn, unused, and in the same condition as when received (with the ribbon tag intact), you are eligible for a full refund, minus the rental fee.

4. Damage & Cleaning Fees

  • Damage: If the dress is returned with significant damage (stains, rips, tears, or any other alterations), you will be charged for the cost of repairs or the full replacement cost of the dress.
  • Cleaning Fee: If the dress requires extra cleaning due to excessive dirt, odor, or stains, a cleaning fee will be charged based on the extent of the cleaning required.

5. Exchanges

  • Size Issues: If the dress does not fit, we can offer an exchange for a different size or style (subject to availability). Any exchanges must be requested within 24 hours of receiving the dress. Please note, the ribbon tag must remain intact for exchanges to be processed. If the ribbon is removed or tampered with, the dress will no longer be eligible for an exchange.
  • Product Defects or Incorrect Orders: If we send you the wrong item or the dress is faulty, we will provide an exchange or refund.

6. Cancellations

  • Cancellation Policy: You may cancel your order up to 48 hours before your rental period begins for a full refund, minus a small administrative fee.
  • Late Cancellations: Cancellations made within 48 hours of the rental start date will be charged 50% of the rental fee. If the dress has already been shipped, the full rental fee is non-refundable.

7. Delivery & Shipping

  • Shipping Costs: Shipping costs are not included in the rental fee. A standard shipping rate will apply to all orders. This ensures that the dress is delivered within the agreed timeline. If expedited shipping is required, additional charges will apply.
  • Return Shipping: The return shipping label will be provided by us. It will be included in the shipping box along with your dress, and return shipping costs will be covered by the seller. Instructions for returning the item will also be included in the package, ensuring the process is as simple as possible.
  • Lost or Stolen Items: If the dress is lost, stolen, or damaged during the shipping process, please notify us immediately. We will work with the shipping carrier to resolve the issue, but the customer is responsible for ensuring that the dress is returned in its original condition.

8. Customer Responsibility

  • Proper Care of Dress: During the rental period, the customer is responsible for the proper care and maintenance of the dress. This includes avoiding excessive wear, exposure to harmful substances (e.g., food, drink, or makeup), and any other actions that could damage the dress.
  • Final Inspection: Please inspect the dress immediately upon arrival. If there are any issues (e.g., size, defects, or incorrect style), please notify us within 24 hours to be eligible for a refund or exchange.

9. Liability

  • Liability for Personal Injury: Our liability for personal injury or property damage caused by the rental of a dress is limited to the rental cost paid. We are not liable for any indirect, consequential, or incidental damages that may occur during your rental period.

10. Final Agreement

By renting from our business, you agree to the terms and conditions outlined in this policy. Any violation of these terms, including removing the ribbon tag or returning a damaged item, may result in a loss of the rental fee or additional charges.

We strive to ensure a smooth and enjoyable experience, and we are here to assist you with any questions or concerns during your rental. Thank you for choosing us for your special event!